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Park-Closure-Blog

Closure Notice

Posted Thursday 19th March 2020

We are sorry to confirm that following the latest Government advice regarding Coronavirus, we have decided that it is now time to temporarily close our parks until further notice.

At Oxygen Freejumping, the health and safety of our jumpers is our number one priority. Over the last few weeks we have closely followed the government’s advice and have implemented numerous measures to support social distancing and improve cleanliness. However, at this stage we feel a temporary closure is necessary to help our staff and jumpers to stay safe and healthy.

Please be assured that we are pro-actively contacting all upcoming bookings to either rearrange their jump or confirm a refund. We have updated our FAQ’s if you need some further information and someone will be available on our online chat throughout the closure period.

We are making our food and beverage stock available to local schools to in turn pass onto families. We are also doing everything we can to support our fantastic teams during this difficult time.

We do not yet know when we will re-open, but we will continue to assess and monitor the situation and we will post updates every week.

Thank you for your support during this difficult time and we look forward to getting back to freejumping!

CORONAVIRUS (COVID-19) FAQ'S

WHAT I HAVE A BOOKING WHEN YOU’RE CLOSED?

Please don’t worry. We are contacting everyone who has a booking during the period we are closed to discuss all existing bookings.

HOW WILL I GET MY REFUND?

Your refund once arranged will go back into your account within 3-5 days.

CAN I MOVE MY BOOKING?

Moving is not a problem. You can move with our customer service team when they contact you.

IF I MOVE MY BOOKING AND YOU REMAIN CLOSED WHAT HAPPENS?

We will be back in touch should this be the case to discuss what you want to do.

HOW WILL I FIND OUT THE MOST RECENT UPDATES?

Our website will be continually updated. Please always check back here for accurate information.

WHAT IF I HAVE A PASS?

If you have a pass then it will be frozen and you’ll be able to use the time remaining once the park is re-open.

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Coronavirus (Covid-19) Update

Updated 27/03/20

As you know, the parks are currently closed due to the Coronavirus epidemic. We’re working hard to keep spreading positivity throughout this period and provide you with activities to do during isolation including activity sheets, home hacks and more to keep the kids entertained over on our blog.

This time has truly highlighted our constant appreciation for everyone that works at the NHS and the incredible work they do day in day out, and in a time of national crisis like this, they continue to put their lives on the line. Once this period is over we want to give back to those who have worked so tirelessly throughout, starting with a free family day out for NHS workers. See more here.

Please be assured that we are pro-actively contacting all upcoming bookings to either rearrange their jump or confirm a refund. We have updated our FAQ’s if you need some further information and someone will be available on our online chat throughout the closure period.

We are making our food and beverage stock available to local schools to in turn pass onto families. We are also doing everything we can to support our fantastic teams during this difficult time.

We do not yet know when we will re-open, but we will continue to assess and monitor the situation and we will post updates every week. Thank you for your support during this difficult time and we look forward to getting back to freejumping.

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