Customer Survey: We want your feedback

Posted Monday 27th January 2020

We’re currently shaping the future offering for Oxygen Freejumping and want you, our customers, to have a say in what happens at your local park. By completing this survey, you’ll help us ensure we make the right decisions and shape the parks to become the facility you’ll want to enjoy for the foreseeable future.

As a thank you for providing such poignant information, we will enter all survey applicants into a prize draw for some fantastic prizes!

First prize – £1000 Center Parcs Voucher!

Second prize – A long weekend at Disneyland Paris! 

Runner up prizes include

  • Red Letter Experience day of your choice
  • Ipad mini
  • Nintendo Switch
  • Multiple freejump vouchers

There are two versions of the survey depending on what type of user you are, so please choose carefully. The surveys will take you approximately 5-10 minutes to complete, so grab yourself a coffee and enjoy giving us your valued feedback.


If you are an ACTIVE user of the park and have visited within the last 12 months please click the button below to complete your survey.



If you are an INACTIVE user of the park which means you have visited previously but NOT within the last 12 months, please click the button below to complete your survey.


The survey link closes on the Monday 24th February and the prize draw will be drawn and announced on Friday 28th February. For all Terms & Conditions relating to the survey and the prize draw, please visit our T&C’s page here.

ActonCroydonDerbyOxygenSouthamptonStevenageThe O2 (Greenwich London)



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Coronavirus (Covid-19) Update

Updated 27/03/20

As you know, the parks are currently closed due to the Coronavirus epidemic. We’re working hard to keep spreading positivity throughout this period and provide you with activities to do during isolation including activity sheets, home hacks and more to keep the kids entertained over on our blog.

This time has truly highlighted our constant appreciation for everyone that works at the NHS and the incredible work they do day in day out, and in a time of national crisis like this, they continue to put their lives on the line. Once this period is over we want to give back to those who have worked so tirelessly throughout, starting with a free family day out for NHS workers. See more here.

Please be assured that we are pro-actively contacting all upcoming bookings to either rearrange their jump or confirm a refund. We have updated our FAQ’s if you need some further information and someone will be available on our online chat throughout the closure period.

We are making our food and beverage stock available to local schools to in turn pass onto families. We are also doing everything we can to support our fantastic teams during this difficult time.

We do not yet know when we will re-open, but we will continue to assess and monitor the situation and we will post updates every week. Thank you for your support during this difficult time and we look forward to getting back to freejumping.

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