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Oxygen Contact & FAQs

We are here to help. For the quickest answers check out our FAQs or use the chat box below! If no one is available you can leave a message and we will get back to you.

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Booking & Enquiries

For bookings & information for all the parks please call us on 0333 2000 349. Our team are available 8am-8pm, 7 days a week.

Local Parks

For local park information and contact details please click here to find your park.

 

Frequently Asked Questions

What is Freejumping?

Freejumping is our most popular activity. The park is yours to explore and enjoy, check out our freejumping page for all the details.

What is Bear Grylls Fitness?

Bear Grylls Fitness at Oxygen Freejumping, is an innovative indoor fitness training course designed around the way Bear Grylls keeps fit.

Location: It is currently available in: Croydon
Difficulty: There are varying levels of difficulty depending on location.
Minimum Requirements:  The min. age for booking & entering is 12 years old with a minimum height requirement of 1.4 metres.
Duration: 1-2 Hours, dependent upon ticket purchased.
Clothing: Shoes and workout clothes required. We recommend long sleeved tops and trousers.
Gloves: You will be required to wear gloves for safety. These can be purchased online or at reception for £2.

For more information and to book, please visit the Bear Grylls Fitness webpage.

Where are you located?

Acton (London)

We are located in West Acton, just off the A40 and a short 5 minute walk from West Acton tube station or 10 minute walk from Park Royal. For sat nav, use postcode W3 0AF.

Croydon

We are located on the Colonnades Leisure Park on Purley Way. There are a number of ways of getting there by public transport, please search ‘The Colonnades’ in your preferred planner. For sat nav, use postcode CR0 4RQ. Free parking is available.

Derby

We are located just next to the iPro (Pride Park) Stadium, in the Soccerdome on Derwent Parade. For sat nav, use postcode DE24 8BW.

Glasgow (Air Space)

We are located in Playsport, on Stewartfield Way. For sat nav, use postcode G74 4GT

Leeds

We are located in the Cardigan Fields Retail Park on Kirkstall Road. For sat nav, use postcode LS4 2DG

Manchester

We are located just next to the Trafford Centre and the Chill Factore, in the Soccerdome on Trafford Way. For sat nav, use postcode M17 8DD.

Southampton

We are located just of the A3024 Bursledon Road, just 1 mile from junction 8 on the M27, Southampton. For sat nav, use our postcode SO19 8NE.

Stevenage (Air Space)

We are located in Stevenage Leisure Park on Six Hills Way. For sat nav, use postcode SG1 2UA

Wolverhampton (Air Space)

We are located close to Bentley Bridge retail park (off the A4124 on Well Lane). For sat nav, use postcode WV11 1TB

 

When are you open?

For local opening times please head to you park by clicking on the links below.

Acton (London)

Derby

Leeds

Manchester

Southampton

 

Do I need to book in advance?

No, but it’s the only way to guarantee a spot for you on our trampoline jump-topia, and despite the fact that our park is huge, we are really busy and often sell out so we strongly recommend it. Booking in advance means you can also sign a waiver online to save you more time when you get to the park.

What is your cancellation policy?

To cancel or amend a booking, please visit https://oxygenfreejumping.co.uk/terms-conditions/ for a comprehensive review of our cancellation policies.

The easiest way to discuss any cancellation queries  is to email our bookings team at cst@oxygenfreejumping.co.uk

Alternatively, you can call us on 02038461386

How do I make a complaint?

Please visit https://oxygenfreejumping.co.uk/terms-conditions/ and refer to section 6. IF THERE IS A PROBLEM WITH THE ACTIVITY COMPLETED, which details how to register a complaint via our visit feedback form.

If you have not yet jumped, but would like to bring an issue with the booking system or the call centre to our attention, please contact cst@oxygenfreejumping.co.uk.

I don’t have a credit/debit card. Can I pay when I get there?


All online reservations must be paid at the time of booking. If you’re not able to do this online, you can pay upon arrival, but you will run the risk of missing out on your preferred session.

Where can I sign a waiver?

You can check the status of your waivers or complete an online waiver here: oxygenfreejumping.co.uk/waiver/

We highly recommend completing waivers online so that they link with our booking system at the park and you will have a much quicker check in processes when you come and bounce.

We also have electronic waiver stations where you can check-in when you arrive at the park in case you cannot complete online.

Can I print a waiver?

If you need to distribute multiple waiver forms you can print them out here: oxygenfreejumping.co.uk/waiver/

When do I need to show up for a session?

Please arrive 30 mins before your session is due to start, this will give you plenty of time to check-in and view our safety briefing. If traffic’s terrible or your boss was in “just one more thing” mode and you arrive up to 30mins late, we’ll sneak you on for the rest of your session but you may miss the start.

Do you have changing rooms & showers?

We have changing rooms and showers in most of our parks as well as baby change facilities. Please note our Acton park no longer has female changing rooms and our park at The O2 does not have changing rooms or showers.

Can I bring my own food?

We have a well stocked cafe serving hot and cold food and drink options, and therefore do not allow food or drink to be brought in from outside. Tap water is available upon request.

Exceptions accepted for baby food and disability requirements.

Do you have WIFI?

We have free lightning-fast wifi in all our parks! You will need to register in order to access the WIFI.

Do you have parking?

There is parking available at all our trampoline parks although please be aware spaces may be limited and parking charges may apply.

DERBY PLEASE NOTE:

Parking in the car park outside Oxygen Freejumping Derby is currently limited to 2 hours. As an Oxygen Freejumping visitor, you are entitled to extended parking time. Please validate your numberplate at reception when you enter the park to redeem this.

Do you have wheelchair/lift access?

All our parks have disabled access.

Please ask at reception for assistance and entry to the lift.

For more information please call 0333 2000 349.

What can I do when my friends/children are jumping?

In all our parks we have an excellent cafe with a viewing gallery over the park so you can see every bounce, flip and twist your kids/friends make while you can sit back in comfort with an cup of coffee or slice of cake. We also have free superfast WIFI.

Please note: You do not have to pay to get into the cafe or watch people jumping.

Do you host birthday parties?

Yes, we host birthday parties for all ages from little toddlers right up to your Granny’s 105th birthday – see the Parties page for more details!

Can I rent the park for a private event?

Yes, you can book the entire park exclusively or make large group bookings. Visit our events website page for more information

Please call us on 0333 2000 349 or email cst@oxygenfreejumping.co.uk to speak to one of our events booking team.

What should I wear to jump?

This isn’t a fashion show so go with a more comfort first approach. This means shorts, t-shirts and athletic wear that allows your pores to breathe. This may seem a bit obvious but we don’t allow stuff with pointy bits on the trampolines. One last thing — you can’t wear any jewellery of any sort while jumping.

You will require our grippy yellow jump socks – see the next question for more information.

Why do i need to wear those grippy socks?

Our super grippy, snazzy trampoline socks are specifically designed for safe use of our trampolines. Super skills need super socks, and ours help you keep your footing so you can concentrate on the fun stuff. 

 The socks are fully machine washable and can be reused as many times as you like, so remember to pack them for your next Freejump. 

 If you already have special trampoline jump socks from another trampoline park you’re welcome to bring them, but we can’t guarantee you’ll look as cool!

Our socks can be purchased online or at the park.

Can i wear glasses?

Sure. It’s important to see, but they may fall off so wear them at your own risk.

Are there any height or weight limits?

The weight limit for our trampolines is 21 stone or 133kgs. There is no height limit because the ceiling is just so incredibly high!

Can I jump with a medical condition?

If you have any sort of medical condition that may affect your ability to safely jump on a trampoline, you must consult a doctor first and write down all the details on your waiver.

If you have a pre-existing injury or disability we may require you to bring a signed doctor’s note to confirm it is safe for you to participate in the session.

Down Syndrome – we require a signed doctor’s note to confirm participation for each visit.

If you unsure, or have any questions before you book or attend the venue for a jump session, please don’t hesitate to contact us on 0333 2000 349.

Can I jump if I’m pregnant?

No. This is for the safety of both the jumper and the unborn child.

How old do you have to be to jump?

You must have a good 5 years of life experience under your belt to jump in our Freejumping sessions on your own.

Under 5’s can pop along with parents or a guardian to our Little O’s sessions. These are only available to under 5’s and parents/guardians.

However, if you want to bring a child between 3 and 5 years to a Freejump session, they are welcome, provided they are accompanied by a parent / guardian. Do be aware that Freejump sessions are for mixed ages.

How old do i have to be to jump on my own?

You can jump on your own if you are 5 of over!

If you are under 12, a parent or guardian must remain in the facility e.g cafe area at all times.

Over 13’s are free to visit Oxygen unsupervised, but if under 16, the parent must complete the waiver online before they jump!

Is freejumping dangerous?

Trampoline jumping is comparable in risk to other sports like skateboarding, snow skiing, ice hockey and football. Jump within your ability and don’t attempt advanced moves that are beyond you. This is not the place to show off and or try to impress someone.

We’ve invested heavily in training our staff. Our park safety monitors are trained to predict and prevent incidents — not just react to things.

Can i eat or drink in the park?

No food or drinks (including bottled water) can be taken on to the trampoline park floor.

A water fountain is provided and is available for use throughout the jump session.

Food & drinks are available for purchase in the cafe pre and post jumping sessions.

Drinking alcohol is not permitted before your jump.

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