Our FAQs

Below are our frequently asked questions, but if you’re looking for specific details on the new journey at your local park then click here.

Covid FAQ's

Can I still walk in for a session without booking in advance?

For the initial time being so that we can manage the arrivals process smoothly, we’re asking that all bookings be pre-booked in advance and waivers are completed before you arrive.

Will you restrict the amount of people in the building?

We will be yes. Sessions will be limited and we’re asking you to limit the number of spectators you bring to 1 per jumper.

Is there a limit on how many people I can bring with me?

Yes, only one spectator per jumper will be allowed in.

What time do I arrive for a session?

We’re asking you to arrive 30 mins before your session so we can process everyone safely and you don’t miss out on jumping time.

Will I have to complete a new waiver?

Everyone will have to complete our updated waiver before each session they attend. This will be encouraged to do online before arriving.

Can I pay via cash?

You can, but contactless card payments are preferential.

If my temperature shows high on the camera, will I not be allowed in?

If your temperature is above 37.8 and is highlighted on our thermal cameras, we will just do a second temperature check with a forehead thermometer when you get to the next location point. If this second check still shows a temperature of above 37.8, then unfortunately we will ask you not to come in the building. If you then can’t attend a session for this reason, a full refund will be given.

Please be aware that the thermometer cameras are built-in and automatically pick you up on the way in, then alerting staff once a high temperature is detected.

Do I have to wear a mask?

Yes. Following the latest government guidance, all customers and staff will be required to wear a face-covering unless you’re jumping, eating or drinking. The only exemptions are children under 11 and those carrying an exemption card.

How are you going to ensure Social Distancing?

When you arrive at the park, you’ll see clear queuing systems to ensure groups are separated. This will continue through reception, into the briefing room and in the café. Whilst on the court, social distancing will be easier as we will have less people and court monitors will manage activities to help, but there will be expected onerous on visitors to adhere to social distancing whilst jumping.

Will areas of the park be closed?

You will see some changes to certain high contact areas of the park. On the court floor, the dodgeball courts will be open but without dodgeballs and the slides will be closed. The foam pit has now re-opened under a covid safe measure.

With the new system, will my kids still have fun?

We’ve worked really hard on assessing the activity and introducing some engagement activities that our court monitors will manage such as airbag competitions, games, dances, and more to ensure that everyone on the court still has lots of fun.

Are you undertaking additional cleaning?

Lots of additional cleaning responsibilities have been added to each role and detailed deep cleans are happening daily.

Will the lift still be in use?

Yes, we will restrict to one group at a time.

Can I still use a locker for my valuables?

We encourage you to take care of valuables so to limit the use of lockers where possible, but they will still be available to use and cleaned in-between uses. You’ll be asked to use a locker from a dedicated zone depending on your session, this ensures we can always separate you from others.

Do I still have to wear a wristband?

Yes, but these will be given to you to put on yourselves.

Will I need to queue to use equipment/activities?

Only as you normally would, for example the airbag.

Will water fountains be in use?

No, water fountains will not be in use. Please ensure to bring water or a flask with you if you’d prefer not to purchase one from the café.

Will the toilets be open?

Yes.

I’m not jumping, can I still sit in the cafe while my group/family/kids jump?

Yes. There will be some changes to the café table layout so be advised that seating will be more limited.  The cafe is also table service only.

Will there be food available at the café?

You will still be able to get food and drinks at the café, but you’ll see some changes to the offering. We have substituted things like our cakes and bakery goods with alternatives that are pre-packaged. The cafe is also now a seated only table service environment.

Can I book a party?

You can, but groups are restricted to 6 people in total are per government guidance.

Will hand washing facilities be available?

Hand washing facilities are available within the toilets and hand sanitiser stations have been installed.

What measures do you have in place if one of your staff shows symptoms?

If staff show symptoms, they will be asked to remain at home and self-isolate.

Frequently Asked Questions

What is Freejumping?

Freejumping is our most popular activity. The park is yours to explore and enjoy, check out our freejumping page for all the details.

Where are you located?

Acton (London)

We are located in West Acton, just off the A40 and a short 5 minute walk from West Acton tube station or 10 minute walk from Park Royal. For sat nav, use postcode W3 0AF.

Croydon

We are located on the Colonnades Leisure Park on Purley Way. There are a number of ways of getting there by public transport, please search ‘The Colonnades’ in your preferred planner. For sat nav, use postcode CR0 4RQ. Free parking is available.

Derby

We are located just next to the iPro (Pride Park) Stadium, in the Soccerdome on Derwent Parade. For sat nav, use postcode DE24 8BW.

The O2 

We are located in  The O2,  Peninsula Square, London For sat nav, use postcode SE10 0DX

 

When are you open?

For local opening times please head to you park by clicking on the links below.

Acton (London)

Derby

Croydon

The O2

 

Do I need to book in advance?

No, but it’s the only way to guarantee a spot for you on our trampoline jump-topia, and despite the fact that our park is huge, we are really busy and often sell out so we strongly recommend it. Booking in advance means you can also sign a waiver online to save you more time when you get to the park. See COVID FAQ’s above, this information may have changed.

What is your cancellation policy?

To cancel or amend a booking, please visit https://oxygenfreejumping.co.uk/terms-conditions/ for a comprehensive review of our cancellation policies.

The easiest way to discuss any cancellation queries  is to email our bookings team at cst@oxygenfreejumping.co.uk

Alternatively, you can call us on 0333 2000 349

How do I make a complaint?

Please visit https://oxygenfreejumping.co.uk/terms-conditions/ and refer to section 6. IF THERE IS A PROBLEM WITH THE ACTIVITY COMPLETED, which details how to register a complaint via our visit feedback form.

If you have not yet jumped, but would like to bring an issue with the booking system or the call centre to our attention, please contact cst@oxygenfreejumping.co.uk.

I don’t have a credit/debit card. Can I pay when I get there?


All online reservations must be paid at the time of booking. If you’re not able to do this online, you can pay upon arrival, but you will run the risk of missing out on your preferred session.

Where can I sign a waiver?

You can check the status of your waivers or complete an online waiver here: oxygenfreejumping.co.uk/waiver/

We highly recommend completing waivers online so that they link with our booking system at the park and you will have a much quicker check in processes when you come and bounce.

We also have electronic waiver stations where you can check-in when you arrive at the park in case you cannot complete online.

Can I print a waiver?

If you need to distribute multiple waiver forms you can print them out here: oxygenfreejumping.co.uk/waiver/

When do I need to show up for a session?

Please arrive 30 mins before your session is due to start, this will give you plenty of time to check-in and view our safety briefing. If traffic’s terrible or your boss was in “just one more thing” mode and you arrive up to 30mins late, we’ll sneak you on for the rest of your session but you may miss the start.

Do you have changing rooms & showers?

We have changing rooms and showers in most of our parks as well as baby change facilities. Please note our parks at The O2 and Acton do not have changing rooms or showers.

Can I bring my own food?

We have a well stocked cafe serving hot and cold food and drink options, and therefore do not allow food or drink to be brought in from outside. Tap water is available upon request.

Exceptions accepted for baby food and disability requirements.

Do you have WIFI?

We have free lightning-fast wifi in all our parks! You will need to register in order to access the WIFI.

Do you have parking?

There is parking available at all our trampoline parks although please be aware spaces may be limited and parking charges may apply.

DERBY PLEASE NOTE:

Parking in the car park outside Oxygen Freejumping Derby is currently limited to 2 hours. As an Oxygen Freejumping visitor, you are entitled to extended parking time. Please validate your number plate on the tablets at reception on arrival to redeem this.

Do you have wheelchair/lift access?

All our parks have disabled access.

Please ask at reception for assistance and entry to the lift.

For more information please call 0333 2000 349.

What can I do when my friends/children are jumping?

In all our parks we have an excellent cafe with a viewing gallery over the park so you can see every bounce, flip and twist your kids/friends make while you can sit back in comfort with an cup of coffee or slice of cake. We also have free superfast WIFI.

Please note: You do not have to pay to get into the cafe or watch people jumping.

Do you host birthday parties?

Yes, we host birthday parties for all ages from little toddlers right up to your Granny’s 105th birthday – see the Parties page for more details!

Can I rent the park for a private event?

Yes, you can book the entire park exclusively or make large group bookings.

Please call us on 0333 2000 349 or email cst@oxygenfreejumping.co.uk to speak to one of our events booking team.

What should I wear to jump?

This isn’t a fashion show so go with a more comfort first approach. This means shorts, t-shirts and athletic wear that allows your pores to breathe. This may seem a bit obvious but we don’t allow stuff with pointy bits on the trampolines. One last thing — you can’t wear any jewellery of any sort while jumping.

You will require our grippy yellow jump socks – see the next question for more information.

Why do i need to wear those grippy socks?

Our super grippy, snazzy trampoline socks are specifically designed for safe use of our trampolines. Super skills need super socks, and ours help you keep your footing so you can concentrate on the fun stuff. 

 The socks are fully machine washable and can be reused as many times as you like, so remember to pack them for your next Freejump. 

 If you already have special trampoline jump socks from another trampoline park you’re welcome to bring them, but we can’t guarantee you’ll look as cool!

Our socks can be purchased online or at the park. You can now get socks included in your Freejump at Acton and Derby.

Can i wear glasses?

Sure. It’s important to see, but they may fall off so wear them at your own risk.

Are there any height or weight limits?

The weight limit for our trampolines is 21 stone or 133kgs. There is no height limit because the ceiling is just so incredibly high!

Can I jump with a medical condition?

If you have any sort of medical condition that may affect your ability to safely jump on a trampoline, you must consult a doctor first and write down all the details on your waiver.

If you have a pre-existing injury or disability we may require you to bring a signed doctor’s note to confirm it is safe for you to participate in the session.

Down Syndrome – we require a signed doctor’s note to confirm participation for each visit.

If you unsure, or have any questions before you book or attend the venue for a jump session, please don’t hesitate to contact us on 0333 2000 349.

Can I jump if I’m pregnant?

No. You will not be allowed to jump or go on the court if you are pregnant. This is for the safety of both you and the unborn child.

How old do you have to be to jump?

You must have a good 5 years of life experience under your belt to jump in our Freejumping sessions on your own.

Under 5’s can pop along with parents or a guardian to our Little O’s sessions. These are only available to under 5’s and parents/guardians.

However, if you want to bring a child aged 3 or 4 years to a Freejump session, they are welcome, provided they are accompanied by a parent / guardian. Do be aware that Freejump sessions are for mixed ages.

How old do i have to be to jump on my own?

Children under the age of 5 must be accompanied and supervised by a jumping adult at all times.

Children aged 5-7 must be accompanied by an adult staying in the building e.g cafe area at all times.

Children aged 8-12 years old do not require an adult to stay in the building at all times, but must be checked in by an adult on arrival. The adult must ensure that the child is wearing a wristband, socks and watches the safety briefing before they leave the building. Please ensure you are back in time to collect your child once the session is over.

Children over 12 are free to jump on their own but under 16’s must have a valid waiver signed by a parent or guardian over 18.

Is freejumping dangerous?

Trampoline jumping is comparable in risk to other sports like skateboarding, snow skiing, ice hockey and football. Jump within your ability and don’t attempt advanced moves that are beyond you. This is not the place to show off and or try to impress someone.

We’ve invested heavily in training our staff. Our park safety monitors are trained to predict and prevent incidents — not just react to things.

Can i eat or drink in the park?

No food or drinks (including bottled water) can be taken on to the trampoline park floor.

A water fountain is provided and is available for use throughout the jump session.

Food & drinks are available for purchase in the cafe pre and post jumping sessions.

Drinking alcohol is not permitted before your jump.

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