Important Announcement: Closure of Oxygen Leeds

COMPANY STATEMENT – 18TH SEPTEMBER 2019

 

We regret to inform consumers that we have been forced to close our Leeds site.

For the past several months the site has been operating under a license following the administration of the business. During this time, we have sought to agree to a new lease with the landlord and improve the performance of the site. However, despite the best efforts of everyone involved we have not been able to secure a sustainable future for the site and so have no choice but to close.

We will refund all future bookings and customers will shortly be contacted by our customer service team. Alternatively, you can contact 0333 2000 349.

This has been a very difficult decision as we have thoroughly enjoyed being part of the Leeds community, and we leave behind an excellent team of leisure professionals who we wish the very best success.

Oxygen Freejumping will now focus on its remaining 6 sites and we look forward to continuing to grow and support more and more people to get active and get Freejumping.

FAQ's

What if I have an upcoming booking?

We will be fully refunding upcoming bookings of all types from 18th September onwards, and our Customer Hub Team will be contacting all bookers directly.

If you would like to speak to someone about this, please call 0333 2000 349.

What if I have a 30 Day Pass?

All Pass holders will be refunded on a pro-rata basis, and our Customer Hub Team will be in contact as soon as possible.

All Other Enquiries Regarding the Statement Above

If you would like more information that you have not found in the information above, please call our Customer Hub Team on 0333 2000 349.

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Coronavirus (Covid-19) Update

Updated 24/06/20

As you know, the parks are currently closed due to the Coronavirus epidemic. We’re working hard to keep spreading positivity throughout this period and provide you with activities to do during isolation including activity sheets, home hacks and more to keep the kids entertained over on our blog.

This time has truly highlighted our constant appreciation for everyone that works at the NHS and the incredible work they do day in day out, and in a time of national crisis like this, they continue to put their lives on the line. Once this period is over we want to give back to those who have worked so tirelessly throughout, starting with a free family day out for NHS workers. See more here.

Please be assured that we are pro-actively contacting all upcoming bookings to either rearrange their jump or confirm a refund. We have updated our FAQ’s if you need some further information and someone will be available on our online chat throughout the closure period.

We’re now working hard on preparing our parks for re-opening and implementing new processes to keep you safe. We do not yet know when we will re-open, but we will continue to monitor the guidance and update you in due course. Thank you for your support during this difficult time and we look forward to getting back to freejumping.

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